Backstreet Shopper - because the most beautiful + unique things are found in the back streets…
We know you’re going to love your products as much as we do, so we do our best to dispatch your order within 1-2 business days (in stock items). Please note we do not dispatch orders on Saturday, Sunday or Public Holidays.
We always look for the best way to get you your order – so we mix it up between Australia Post and selected Courier companies. We will dispatch your order within 1-2 business days, though allow between 2-7 business days to receive your order (please note that international orders will take longer).
Please ensure someone will be at the delivery address – if you wont be home, please use an alternative delivery address where someone will be, i.e. work or a friend/family member to ensure packages are not lost.
If for some reason we cannot deliver your package – i.e. you are in a remote area – we will notify you via email and provide you with a full refund.
We will email you within 1 business days if we are out of stock on something you have ordered (this is very rare, but we do sometimes make mistakes!). In this case we will offer you a refund or organise to send you the item as soon as it’s back in stock.
Depending on what you have ordered, we may send your products in multiple packages.
Our shipping rates - Australia:
- All orders under $58.99 are charged at $10
- All orders of $59+ are FREE
Our Shipping rates – International:
Please email us (email@example.com) with the products you are interested in and your full address, and we will provide you with a delivery quote. Please note, all amounts are in $AUD
At Backstreet Shopper we want to help you have a hassle-free experience; that’s why we take a lot of pride in the quality of products we stock and how we package them – but we know that sometimes things just aren’t right.
So if you’re not happy, send us an email and return the product(s) to us – please ensure you first meet the conditions set out below. Once we get your email, we will let you know if you’re eligible for a refund or exchange and how to get the product(s) back to us.
- You contact us directly via email (firstname.lastname@example.org) within 14 days of receiving your goods explaining why you would like a refund, exchange or credit note. Please include your invoice number and product name.
- You return the product(s) to us within 28 days of receiving your goods (full details on how to do this will be provided once you have emailed us within 14 days).
- The products are in original/resalable condition (original tags/packaging and unwashed/unused). Items that are not in original/resalable condition cannot be refunded or exchanged.
- If the product has been damaged in transit, please take pictures and include in your email. We will exchange at no extra postage charge or provide you with a full refund or credit if we no longer have stock available.
- If you have just changed your mind (i.e. product has not been damaged in transit), postage and handling would need to be the purchaser’s financial responsibility.
- No refunds are available if a product has been made to order. Please note: Products will be marked as Made to Order within the product page.
Returns can take up to 5 days to reach us once you have sent it (please obtain a tracking number as we can not take responsibility for lost items). We will then process it within 1-3 business days. Please note that it may take your financial institution an extra 3-5 business days to clear your funds.
If you have any other questions, please contact us email@example.com