Backstreet Shopper - because the most beautiful + unique things are found in the back streets…
Because the most beautiful + unique things are found in the back streets…
At Backstreet Shopper we want to help you have a hassle-free experience; that’s why we take a lot of pride in the quality of products we stock and how we package them – but we know that sometimes things just aren’t right.
So if you’re not happy, send us an email and return the product(s) to us – please ensure you first meet the conditions set out below. Once we get your email, we will let you know if you’re eligible for a refund, exchange or a credit note and how to get the product(s) back to us.
- You contact us directly via email (firstname.lastname@example.org) within 7 days of receiving your goods explaining why you would like a refund, exchange or credit note. Please include your invoice number and product name.
- You return the product(s) to us within 14 days of receiving your goods (full details on how to do this will be provided once you have emailed us within 7 days).
- The products are in original/resalable condition (original tags/packaging and unwashed/unused). Items that are not in original/resalable condition cannot be refunded or exchanged.
- If the product has been damaged in transit, please take pictures and include in your email. We will exchange at no extra postage charge or provide you with a full refund or credit if we no longer have stock available.
- If you have just changed your mind (i.e. product has not been damaged in transit), postage and handling would need to be the purchaser’s financial responsibility.
- No refunds are available if a product has been made to order. Please note: Products will be marked as Made to Order within the product page.
Returns can take up to 5 days to reach us once you have sent it (please obtain a tracking number as we can not take responsibility for lost items). We will then process it within 1-3 business days. Please note that it may take your financial institution an extra 3-5 business days to clear your funds.