Customer Service + Testimonials


We might not be able to see each other – but that doesn't mean that we don't want to help out as much as we can, cause we do! So if you’ve got a question, feel free to ask – no matter how silly you think it may sound.

We’ve been shopping online for years so know that you might be a little unsure at times – we have been in that position ourselves many times!

So go ahead and send us an email – and we will do our best to get back to you super quick.

We also love to hear (and see) how much you love your purchases or if we have done a good job – so feel free to let us know or tag us on instagram with the following hashtag #backstreetshopper + @backstreetshopper.

You can find out more About Us | Check out our FAQ’s | Follow us on Instagram | Like us on Facebook | Become a Newsletter Member (where you’ll get access to lots of exclusive deals!).

Now get back to your shopping or get in touch! xx




Just received my mexican tryptych, am really thrilled with it & it arrived so quickly! Thank you very much, am sure I will find more things from backstreetshopper that I didn’t realise I had to have!

Helen, July 2015


I want to tell you that I received my linen sheet today, and am more than delighted. I bought a very expensive pair of Belgian Linen sheets last year while on Holiday in Victoria. They were something after which I had lusted for a long time and overseas travel always brought with it luggage constraints. I ended up buying 2 pairs and they are truly divine.

I had a severe old person attack last week and left the white fitted sheet on the line while I went shopping. 2 naughty Puppies had far too much fun ripping the white sheet from the line... I was almost sick... what to do. There was no way that I wanted to spend that amount of money again...and as for confessing to my Husband, no way. I googled around and found your website and there was a white QS fitted linen sheet... at less than half the price I had paid for the other. Ok, I'll give it a go. It arrived today and IS A PERFECT MATCH.

Thank you so much for fab product, fab price and exceptional speed and customer service.

I look forward to leisurely browsing your website and discovering other delights,

Sandra, July 2015


My order has arrived and I love everything. Thanks so much for the lovely thank you card and discount code. I have been spreading the word about your site so I hope you do well.

Deb, March 2015  


Just wanted to say I love the major minor doona cover colour!  Thanks again for bending the conditions for me, but no return needed! 

Sarah, March 2015   


Thank you soo much! Great service by the way! And lovely store! 

Marcela, March 2015  


I just wanted to thank you again for your outstanding customer service. I work in ecommerce and have been online shopping for years, and I haven’t experienced service this good in a long time. My sister loved her candle holder (and I loved mine too), and you even managed to match the wrapping paper to what I’d already used. I’ll definitely be placing another order with you soon!

Alexandra, February 2015  


My sheet arrived this morning! Gorgeous! It has been washed & now drying. Can't wait to snuggle in with it tonight? Thanks for sending so quickly!

Anna, February 2015  


Just received my concrete diamonds, beautifully wrapped! Hope the person they’re for loves them as much as I do!

Natasha, January 2015


Thanks for Shopping!

Gloria and the BSS team xx